IGNITION HELP CENTER

FINANCIAL: DEPOSITS & WITHDRAWALS

Ensuring you can easily fund your account and withdraw your winnings is our top priority. Ignition Casino specializes in cryptocurrency transactions due to their speed, security, and high success rates.

How to Deposit with Bitcoin (BTC)

1. Log in to your Ignition Casino account and click the profile icon at the top of the page.
2. Click the 'Deposit' button.
3. Select Bitcoin (BTC) from the list of payment methods.
4. A unique Bitcoin wallet address and a QR code will be generated. Copy this address exactly. Do not attempt to type it manually.
5. Open your personal crypto exchange wallet (e.g., Coinbase, Exodus, Blockchain.com).
6. Select 'Send' or 'Withdraw' in your wallet, paste the Ignition address you copied, and enter the amount you wish to deposit.
7. Confirm the transaction. Funds typically arrive within 15 minutes to 1 hour, depending on blockchain network traffic (requires 1 confirmation).

Credit Card Deposit Troubleshooting

If your Visa or Mastercard deposit is declining, it is often due to international restrictions from your bank. Try the following solutions:

• Call your bank to authorize international transactions.
• Try a different card (Amex or Discover often have higher success rates).
• Best Solution: Switch to Bitcoin or Litecoin. Crypto deposits have a 100% success rate and come with bigger bonuses.

Withdrawal Timeframes

We pride ourselves on speed. Once your withdrawal is approved (approx. 24 hours), the funds are sent.

• Bitcoin/Litecoin/Ethereum: Funds arrive in your wallet within 15 minutes to 24 hours after approval.
• Check by Courier: 10-15 business days.
• Wire Transfer: 5-10 business days (high minimum limits apply).

BONUSES & PLAYTHROUGH REQUIREMENTS

Ignition offers some of the most generous bonuses in the industry. However, understanding how they work is key to maximizing their value.

Understanding "Rollover" (Playthrough)

A "Rollover" or "Playthrough" requirement is the amount you must bet before you can withdraw bonus funds or winnings attached to them. For example, the Ignition Casino Welcome Bonus typically has a 25x Playthrough.

Example: You deposit $100 and receive a $100 bonus. Your total bankroll is $200. With a 25x requirement, you must place $5,000 worth of bets ($200 x 25) before the funds are unlocked for withdrawal. Different games contribute differently to this requirement:

• Slots: 100% contribution (Every $1 bet counts as $1).
• Table Games: 20% contribution (Every $1 bet counts as $0.20).
• Video Poker & Blackjack: 10% contribution.
• Live Dealer & Craps: 0% contribution (Do not count toward rollover).

How the Poker Bonus Works

Unlike the Casino bonus which is credited instantly, the Poker Welcome Bonus is unlocked by playing. You earn the bonus in increments as you earn "Ignition Miles" by playing real money cash games and tournaments. There is no rollover on the poker bonus cash once it is released into your account; it is real cash immediately.

POKER SOFTWARE & RULES

Our poker room runs on the PaiWangLuo network, one of the top networks globally for traffic. Whether you are on Mac, PC, or Mobile, the experience is seamless.

Anonymous Tables Explained

When you sit at an Ignition poker table, you do not have a username. You are simply "Player 1," "Player 2," etc. This resets every time you join a new table. This feature prevents professional players from using tracking software (HUDs) to create long-term databases on your playing style, ensuring a fair game for recreational players.

What is Zone Poker?

Zone Poker is our fast-fold variant. It eliminates the downtime between hands. The moment you click "Fold," you are instantly moved to a new table with new opponents and dealt a brand new hand. This allows you to play 2-3 times as many hands per hour compared to a standard cash game table.

My Tournament Froze / Disconnection Policy

If you lose internet connection during a tournament, your hand will be folded (check/fold) until you reconnect. You will continue to pay blinds and antes. If the tournament server itself crashes (a rare event), our policy is to refund players based on their chip stack at the time of the crash (ICM chop) or refund buy-ins if the tournament had not yet reached the money.

ACCOUNT VERIFICATION & SECURITY

Security is paramount. To comply with international anti-money laundering (AML) laws and ensure player safety, we require account verification.

The KYC (Know Your Customer) Process

Before your first withdrawal, you may be asked to verify your identity. This is a one-time process. You will need to provide:

1. Government Issued ID: A clear photo of your Driver's License or Passport.
2. Proof of Address: A utility bill or bank statement dated within the last 60 days showing your name and registered address.
3. Card Verification Form (If applicable): If you used a credit card to deposit, you may need to fill out a form and send a picture of the card (hiding the middle digits).

Verification typically takes 24-48 hours. Once verified, your withdrawals will be processed according to the standard timelines.

I Forgot My Password / Account Locked

If you cannot log in, use the "Forgot Password" link on the login screen. You will receive an email to reset it. If your account is locked, it is usually a security measure (e.g., too many failed login attempts). In this case, please contact Live Chat support immediately to verify your identity and unlock the account.